Through support from the Monadnock United Way, and in response to the COVID-19 pandemic, a group of local social service agencies led by the Keene Senior Center, is undertaking a regional needs assessment focused on digital literacy and access. What do we mean by these two terms? As defined by the National Telecommunications and Information Administration:

Access considers the availability of high-speed, reliable internet and related equipment, including having Internet connections and technology at home or in community institutions (e.g., free public Wi-Fi, public computer centers).

Digital Literacy measures an individual’s ability to use the Internet and modern technologies, such as computers and smart phones.

National Telecommunication and Information Administration

There are substantial resources in support of broadband, telehealth and digital equity on the horizon. Planning activities such as a needs assessment can be beneficial in making the most of these opportunities. To conduct the needs assessment, Southwest Region Planning Commission (SWRPC) needs input from organizations as well as individuals to better understand the digital literacy issues. The inventory and analysis of the information will inform a report and recommendations: from identifying funding and technical assistance opportunities to replicating successful practices.

Questionnaires designed to inform the needs assessment can be found below. Please contact Henry Underwood at SWRPC at 603-357-0557 or [email protected] for more information.

Alternatively, you may download and print the questionnaire for individuals using the links below. Copies are also available for in-person pickup Monday through Friday from 8:30 a.m. to 5:00 p.m.

You may mail written responses to: Southwest Region Planning Commission, 37 Ashuelot Street, Keene, NH 03431. You may also fax your response to 603-357-7440.

Would you like to review the questionnaire for organizations prior to an interview? Provide written responses via e-mail?

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